REFUND & CANCELLATION
Refund Policy
Our refund policy for returns at VIDIL bags is designed to ensure customer satisfaction. We understand that sometimes things may not go as planned and thus offer a hassle-free return process. In order to be eligible for a refund, customers need to follow the set guidelines.
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Firstly, the product must be returned within a specified time frame, usually within 7 days of received the product purchase.
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Additionally, the item must be in its original packaging and condition, without any signs of damage or use.
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We will initiate the refund once we have received the returned product and have confirmed that it meets the required criteria. Rest assured, we strive to process refunds as quickly as possible, ensuring a smooth experience for our valued customers.
Cancellation Policy
If you wish to cancel your order, please notify us at least 24 hours prior to the scheduled delivery or pickup date. In such cases, we will initiate a full refund against the cancellation.
However, cancellations made after the pickup date may be subject to a cancellation fee to compensate for the shipping charges. Any applicable cancellation fee will be deducted from the refund amount. We value each customer's needs and strive to provide the best service possible. If you have any questions or concerns regarding our cancellation policy, please do not hesitate to contact our customer support team.